Contact us

Office addresses

Hull

Sanctuary Housing, 160 Francis Street, Hull, East Yorkshire HU2 8DT

Leeds

Sanctuary Housing, 6 Killingbeck Court, Leeds LS14 6UF

Scarbrough

Sanctuary Housing, 1 Maria's Court, Queen's Street, Scarborough

Sheffield

Sanctuary Housing, 36a Beck Road, Shiregreen, Sheffield S5 0GB

Stoke-on-Trent

Sanctuary Housing, Knight House, 2-4 Woodhouse Street, Stoke-on-Trent, ST4 1EJ

General enquiries

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0300 123 3511 or 0800 131 3348

Email: contactus@sanctuary-housing.co.uk

Repairs

Open 24 hours a day, 7 days a week, including public holidays.

Tel: 0800 916 1525 or 0300 123 3561

Online: Using your secure login

Text: 07795 265 843

Typetalk / minicom: 01482 580 576

Email: cscrequests@sanctuary-housing.co.uk (non-emergency repairs only)

Gas safety

Open 24 hours a day, 7 days a week, including public holidays.

Tel: 0800 288 9289

Antisocial behaviour support

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0300 123 3511 or 0800 131 3348

Out of hours: 0300 123 3568 or 0800 916 1522

Email: contactus@sanctuary-housing.co.uk

Get involved with Sanctuary

For resident involvement, please contact your Improvement and Involvement team.

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0300 123 3511 or 0800 131 3348

Email: contactus@sanctuary-housing.co.uk

Call charges

The '0800' numbers above are free if you call from a landline. The ‘03’ numbers are charged at the normal national rate (the same as ‘01’ and ‘02’ numbers) by all providers, including mobile, and are included in ‘free minutes’ if you have them. For exact charges from your mobile phone, check with your provider.