Contact us

Office addresses

Hull

Sanctuary Housing, 160 Francis Street, Hull, East Yorkshire HU2 8DT

Leeds

Sanctuary Housing, 6 Killingbeck Court, Leeds LS14 6UF

Scarbrough

Sanctuary Housing, 1 Maria's Court, Queen's Street, Scarborough

Sheffield

Sanctuary Housing, 36a Beck Road, Shiregreen, Sheffield S5 0GB

Stoke-on-Trent

Sanctuary Housing, Knight House, 2-4 Woodhouse Street, Stoke-on-Trent, ST4 1EJ

General enquiries

Open Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm

Tel: 0800 131 3348 or 0300 123 3511

Email:

contactus@sanctuary-housing.co.uk

Repairs

Open 24 hours a day, seven days a week, including public holidays

Tel: 0800 916 1525 or 0300 123 3561

Online: Using secure login

Text: 07795 265 843

Typetalk/minicom: 01482 580 576

Email:

cscrequests@sanctuary-housing.co.uk

Gas safety

If you smell gas, call the National Grid’s gas emergency team immediately on 0800 111 999.

To arrange a gas service check, call the Gas Compliance team on 0800 288 9289.

For any repairs enquiries, call 0800 916 1525 or 0300 123 3561.

Antisocial behaviour support

Open Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm

Tel: 0800 131 3348 or 0300 123 3511

Out of hours call 0800 916 1522 or 0300 123 3568

Email:

contactus@sanctuary-housing.co.uk

Get involved

For resident involvement, contact your Improvement and Involvement team.

Open Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm

Tel: 0800 131 3348 or 0300 123 3511

Email:

contactus@sanctuary-housing.co.uk

Call charges

The ‘0800’ numbers shown above are free if you call from a landline. The ‘0300’ numbers are charged at the normal national rate (the same as ‘01’ and ‘02’ numbers) by all providers, including mobile. For the exact charges from your mobile phone, check with your provider.